Question My OEM equipment supplier stated to me that if I use Independent Ink inks or make-up inks I will void my warranty ? Can they say that ? Answer NO! The OEM may not void a warranty because the consumer used an alternative source of supply. The only exception is if the alternative source is the sole reason for any verified damage to the equipment. Ex: Using Shell or Elf motor oil in your cars does not void the warranties provided by the car’s manufacturer. Question Who does Independent compete with ? Answer Independent Ink Europe competes primarly with OEM equipment manufacturers. By offering a choice to customers we are able to keep pricing stabilized, supplies plentiful and new innovations progressing. In many cases the OEM actually recommends our firm as a credible alternative source of supply when their customers require a choice of consumables as a condition for equipment purchases. Independent Ink Europe compete with few after market suppliers located in certain regions of the world. The advantages Independent Ink offers is its reasonable prices, complete range of products and commitment to quality. Because we are an ink manufacturer you will also have access to technical support and custom formulations suited specifically for your unique applications. SERVICE TECHNICIANS Question Does Independent Ink Europe have a service technicians on staff who can assist me with any problems ? Answer We count on one of the largest team of technical engineers all over the world that can assist you any time with your equipment as well seen the complete availabilty of spare parts. INNOVATION Question How progressive and innovative is your company ? Answer Independent Ink prides itself on manufacturing some of the finest inks for industrial ink jet printing applications. From inks certified for NASA spacecrafts to speciality inks for jet printing security informations on Treasury documents we can develop a host of inks suited to your unique applications. CHOICE Question Do I really have the right to choose what type of ink I use in my equipment ? Answer The European way provides that you as a consumer should be able to choose the suppliers best suited for your special needs. If you give up your ability to choose or are prohibited from choosing, you lose your protection for price stability and innovation. Just think if you were purchasing a car and you could only choose a Brown Fiat. You deserve choice! It is your right and it is your responsibility to demand it. ENVIRONMENTAL Question Is Independent Ink an environmentally responsible company that develops new ways of helping to protect our planet ? Answer Speciality inks including solvent free or MEK free inks are being marketed for use in applications developed to eliminate the exposure level of the employee, and our R&D environmental department is focused on this matter. We care more than anything else of the health of people !